Customer Service

Whether you are visiting us online or in person, Brown Dog Countryside Boutique is wholly committed to serving -- indeed delighting! -- our customers.

  • We're proud of our extensive inventory -- In fact, our selection matches and oftentimes surpasses the stock of larger retail operations or even the bead suppliers themselves! Still, if there is a bead, charm, or other item you've seen elsewhere -- or if you are looking for something in particular that you've not been able to find -- feel free to contact us and we'll see what we can do for you!

  • Custom orders happily accepted -- Want a closer look at a particular bead or charm, to ensure it matches your exact specifications? Would you like us to create a bracelet for you or as a gift for a special someone? E-mail us at, or call us at (315) 263-8189 and we'll strive to meet and exceed your expectations!

  • Certificates are available -- Want Looking to share your love of antiques or beads with a friend or loved one? Consider a Brown Dog Countryside Boutique gift card!

  • Customer-friendly shopping and shipping -- Free domestic shipping is available for all orders over $75.00 For orders below $75.00, our domestic shipping fee is $7.50 for priority mail with $50 insurance or $4 for first class mail and no insurance. Have non-standard shipping requirements? Let us know via email and we'll do our best to accommodate your needs.
  • Returns readily accepted, too -- Items in resalable condition may be returned within 30 days of purchase with an authorization number and restocking fee of $2.99. Return shipping is paid for by the customer and insurance is recommended.