FAQ's
What brands do you carry?
We proudly offer a curated collection of artisan jewelry and beads including Trollbeads, Black Raven Beads, Charms of Aloha, Red Bali Frog, and more. We also feature antiques, custom designs, and one-of-a-kind boutique finds.
Do you offer custom bracelet designs?
Yes! We love helping customers create meaningful, personalized bracelets. Whether you’re building a memory bracelet or designing a special gift, we can help hand-select beads, charms, and accessories to bring your vision to life.
How do I start a custom order?
Simply contact us through our Contact page or email us with your ideas. We’ll create an initial bracelet design and share photos for approval before finalizing your custom piece.
How do I determine my bracelet size?
For most bead bracelets, we recommend measuring your wrist snugly and adding approximately 1 inch to allow room for beads and charms. If you need help sizing, feel free to contact us before placing your order.
Are your beads compatible with other charm bracelet brands?
Many of our beads and charms are compatible with major European-style charm bracelet systems. If you have questions about fitment, we’re happy to help before you purchase.
Do you carry limited edition or retired beads?
Yes! We frequently carry limited edition, seasonal, and hard-to-find beads from select collections. Availability may vary and popular styles can sell out quickly.
Do you offer gift cards?
Absolutely. Brown Dog Countryside Boutique gift cards make wonderful gifts for bead collectors, jewelry lovers, and antique enthusiasts.
What are your shipping options?
We offer free domestic shipping on orders over $75. Orders under $75 can choose between First Class or Priority Mail shipping options at checkout.
Do you ship internationally?
Please contact us directly regarding international shipping requests. We’ll do our best to accommodate special shipping needs whenever possible.
What is your return policy?
Items in resalable condition may be returned within 30 days of purchase with an authorization number. Return shipping is the responsibility of the customer, and insurance is recommended.
Are the antiques and vintage items authentic?
Yes. Our boutique carefully curates antique and vintage treasures with an emphasis on charm, quality, and uniqueness. Due to the nature of antique items, slight variations and signs of age may be present.
Can I visit your store in person?
Yes! Our boutique is located overlooking beautiful Skaneateles Lake in New York. We love welcoming visitors both online and in-store.
How often do you add new inventory?
We regularly add new beads, collections, antiques, and boutique finds throughout the year. Be sure to subscribe to our email list or follow us on social media for updates on new arrivals and exclusive offers.
Do you offer assistance choosing beads or gifts?
Absolutely. We’re happy to help you select beads, charms, or gift ideas based on style, meaning, occasions, or collections.
Are your products handmade?
Many of the beads and artisan collections we carry feature handcrafted details and artistic craftsmanship inspired by storytelling, travel, and personal expression.